Frequently Asked Questions

Log in to your Listing Hands portal, choose your services, enter the property details and pick a date — the whole flow takes about 60 seconds. You can also call us at (832) 865-6833 and we’ll book it for you.

24–48 hours ahead is ideal and usually gets you your preferred time slot. Same-day and next-morning appointments are often available — if the calendar shows it, we can shoot it.

Yes - that's the core of how we work. Photography, video, drone, 3D tour, floor plans, sign installation and lockbox placement are all captured in a single visit, so you only coordinate one appointment once instead of five vendors.

Reschedule or cancel free of charge up to 4 hours before your appointment, right from the orders page in your portal. Inside that window a trip fee may apply, since the crew is already routed to the property.

Not necessarily. If the home is vacant or you leave lockbox/gate access instructions on the order, our crew can complete the job unattended. For occupied homes we recommend someone be there to secure pets and let us in.

Lights on, blinds open, cars off the driveway, counters and bathrooms cleared, and pet items put away. We send a prep checklist with every confirmation email — 15 minutes of tidying makes a visible difference in the final photos.

We shoot in most conditions and digitally replace grey skies with clear blue at no extra cost. Drone flights are the exception — high winds or rain ground the aircraft, so we’ll reschedule just the aerial portion at no charge.

Standard turnaround is the next business day for photos, floor plans, 3D scans and drone stills. Edited video and social reels are typically 48 hours. You’ll get an email the moment files are ready.

Yes. Add rush delivery at checkout and we’ll prioritise your edit for same-day return on shoots completed before noon. Rush is a flat add-on, not a percentage of the order.

Everything lands in your portal under the order. Download full-resolution originals, MLS-sized versions or the whole set as a single zip — plus direct links for your 3D tour and property website.

High-resolution JPEGs plus a web/MLS-optimised set sized to your MLS’s upload limits. Video is delivered in MP4 (horizontal) with vertical 9:16 cuts for social. Floor plans come as PDF and PNG.

Media stays in your portal for 12 months, and 3D tours stay hosted as long as your account is active. Need an older property restored? Contact us and we’ll pull it from archive.

Absolutely. Same-day re-edits are free during business hours — flag the photo in your portal, tell us what you’d like changed (item removal, brightness, straightening) and we’ll turn it around fast.

You receive a full marketing licence to use the media for the property, your brand and your social channels for as long as you like. We retain copyright and may use anonymised work in our own portfolio — tell us if you’d prefer we don’t.

It scales with the home: roughly 25–30 images for a standard package and 40–50 for larger properties. We photograph every room, not just the highlights, plus exteriors and key features.

Every image is professionally edited: HDR blending, lens and perspective correction, colour balancing, blue-sky replacement and green-grass enhancement. Minor decluttering and item removal are included on request.

A full Matterport scan delivered in three versions — branded, unbranded and MLS/Zillow-compatible — with dollhouse view, floor-plan view and built-in measurement tools. Hosting is included.

Both real and virtual. A true twilight shoot is scheduled in the golden hour after sunset; a virtual twilight conversion turns a daytime exterior into a dusk hero shot for a fraction of the cost and no second visit.

Yes — all aerial work is flown by FAA Part 107 certified, insured pilots. We handle airspace authorisation where required. In controlled airspace that approval can add a day, so book aerials with a little extra lead time.

We digitally furnish empty or dated rooms in a style you choose — modern, transitional, farmhouse and more. Turnaround is 24–48 hours per image. Staged photos must be disclosed as virtually staged in most MLSs; we add a discreet label on request.

Yes — we warehouse your posts, panels and riders at no monthly charge while you’re an active customer. Order an install and we pull your inventory automatically; no dropping signs off or filling your garage.

Most sign installs are completed within 1–2 business days of ordering, and same-day is often possible in our core metros. You get a photo confirmation of the installed sign in your portal.

We do. Request removal when the property closes and we’ll pull the post, patch the hole, collect any riders and return everything to your storage inventory.

Report it in the portal and we’ll replace it from your stored inventory, usually next business day. Posts damaged by our install are replaced at our cost; theft and weather damage are billed at our standard panel rate.

Both combination boxes and electronic Supra / SentriLock boxes, in shackled and unshackled configurations. We can store your boxes, place them at install and collect them at removal.

Yes. Set a default shackle and CBS code in your account preferences and we’ll apply it to every box we place, or specify a unique code per property at order time.

Our installers follow local sign ordinances and HOA placement rules, and we call in utility locates where required. If a property can’t take a post we’ll photograph the issue and suggest an alternative such as a lawn or window sign.

We print the full range — panels, riders, open-house and directional signs, and larger commercial signage. Send your artwork or we’ll lay it out to your brokerage’s brand standards.

Greater Houston and the surrounding suburbs — including Katy, Fulshear, Brookshire, Columbus, Sugar Land, Missouri City, Stafford, Pearland, Tomball, Spring, Cypress, The Woodlands, Pasadena, Webster and Galveston — all staffed by local crews.

No fee inside our standard 40-mile radius around Houston. Beyond that a mileage fee applies, calculated automatically at checkout so you always see it before you confirm — never as a surprise on the invoice.

Yes, with a mileage fee and slightly longer lead time. Land and acreage properties are a specialty — drone mapping and boundary overlays are particularly effective on large parcels.

Constantly — we’re always adding suburbs across the Houston metro. Tell us where you list and we’ll let you know the moment we cover it; agent demand is exactly how we choose the next area.

That’s the point of one metro-wide team with local crews. Every photographer is trained on the same shot list and all editing runs through one central team, so a listing in Sugar Land looks like a listing in The Woodlands.

Packages start at $149 for Essentials, $279 for Professional (photos + 3D tour + video + sign) and $449 for Ultimate. Every service is also available à la carte — see the pricing section for what’s included.

Yes — listed prices cover homes up to 2,000 sq ft, with a small per-1,000 sq ft increment above that. The exact total is calculated at checkout before you confirm.

None. No contracts, no monthly minimum, no subscription. Order one property a year or forty — the price is the same.

Your card is charged when the media is delivered, not when you book. Brokerages on monthly billing receive one consolidated invoice at month end.

All major credit and debit cards, ACH bank transfer for brokerage accounts, and payment at closing for qualifying teams. Store a card on file in your account to make reordering one click.

Every order generates a downloadable PDF invoice in the Invoices tab of your portal, itemised by service and ready for your bookkeeping or expense reporting.

If the media isn’t right, tell us within 7 days. We’ll re-edit at no charge or reshoot the property — and if we still haven’t got it right, we’ll refund that service.

Yes. High-volume teams and brokerages get custom volume rates, a dedicated project manager, branded promo codes for their agents and consolidated monthly billing. Talk to our team to get set up.

Brokerage accounts support multiple agents under one umbrella, each with their own login and order history, while billing, pricing and reporting roll up to the office.

We can. Store your logos, headshots, colours and contact details in the Branding tab and we’ll apply them automatically to videos, slideshows, property websites and printed collateral.

Every brokerage gets a dedicated project manager who runs onboarding, trains your agents on the portal, sets up your promo codes and stays your single point of contact afterwards.

Media is delivered pre-sized for direct MLS upload, and 3D tours ship with MLS-compliant unbranded links. For larger brokerages we can discuss a direct feed or API into your existing systems.

Call (832) 865-6833 or email listinghands@gmail.com during business hours, or open a request from the Help tab in your portal — brokerage accounts can reach their project manager directly.